Using System Center Service Manager 2012 for IT Analysts offers
a completely new suite of features for Incident Management, Change Management,
Service Request Management, Risk Management and Asset Management. The
Configuration Management database is populated with useful information and
business data. Service Manager pulls out information from the CMDB to be used by all these management areas.
New Features in SCSM 2012
Some of the new features in SCSM 2012 include:
IT Service Management:
In the new version of System
Center Service Manager 2012, Incident and Problem Management has undergone
major improvements related to child and parent incidents. Release Management as
well as Service offerings such as Service Request fulfillment and Service level
agreement are also new in this version.
System Center
Integration: The System Center Operations Manager, Configuration Manager
and Active Directory have been greatly improved. The Virtual Machine Manager
and Orchestrator are new additions to the suite. With VMM, cloud support is now
possible. Orchestrator makes it possible to run activities based on runbooks.
IT-as-a-Service: Accessing
the service catalog made easy with a new SharePoint based Self-Service Portal.
Business Intelligence:
Service Manager provides an OLAP supported data warehouse. Service measurement
and service reports add to the business intelligence capabilities of SCSM 2012.
Taking up a course on Using Microsoft System Center Service
Manager 2012 for IT Analysts from Koenig Solutions, a leading IT training
company, will not only help you know about the latest enhancements in greater
detail so that you can work seamlessly with all new functionalities of SCSM
2012 but also make you proficient in applying this knowledge to real world
situations.
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